District Office Supervisor

Summary

Job Summary Instruction

Provides leadership to the operations team which includes overseeing the fulfillment process for work sold by Service Sales Representatives to ensure that customers’ requirements are met, revenue and profit objectives are achieved, and operational efficiencies are delivered.

Typically reports to:  District Manager

Essential Duties and Responsibilities

1. Directs the entry of all information and maintains information in Astea. This includes work orders, new customer information, and technician hours for billing purposes. 2. Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor costs and provides feedback to the District Manager. 3. Oversees and directs the implementation of new hire onboarding activities including, completion of new hire paperwork and employer required I-9 forms, as well as ensuring all new hire job tools (computer, phone, vehicle, credit card, safety gear, etc.), as required, are available and ready for use. 4. Oversees the tracking of time and attendance for technicians, the invoicing and billing of customers, the warranty administration process, and local office AP/AR functions, with the goal of improving these to best-in-class levels. 5. Drives improvement in Invoice Audit compliance by overseeing the timely and thorough close-out of all SV’s, and ensures all associated paperwork (PO, credit approval, sub-agreement, etc.) is received in a timely fashion and filed with the corresponding job. 6. Ensures that maintenance contract commitments are fulfilled and inspections completed on time. Provides input to Service Coordinators on scheduling activity of technicians and works with Operations Manager in identifying and communicating technician dispatching strategy to Sales Coordinators. 7. Working in coordination with the District Operations Manager, provides weekly job status, revenue, and warranty recovery report to District Manager. 8. Attends, participates, and leads the Monthly Coordinator meeting with the goal of standardizing and improving the Operational Dashboard. 9. As required, completion of additional business functions will be necessary by the District Office Manager.

Qualifications

Minimum Education Requirements Education Level Description Associate’s Degree or Equivalent Experience

Preferred Education Requirements Education Level Description Bachelor’s Degree or Equivalent Experience

Minimum Experience Number of Years Comments 2 to 4 years; people leadership experience preferred

Preferred Experience Number of Years Comments

Required Knowledge, Skills, and Abilities Previous experience with the suite of Microsoft Office products as well as with Astea and any other service tracking and implementation software

Preferred Knowledge, Skills, and Abilities

Work Environment

While performing the duties of this job, the employee is generally in an office environment working with computer hardware and other office employees. Occasionally the employee may be exposed to work near moving mechanical parts. The noise level in the work environment is usually low.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit and/or stand at a desk, walk to/from warehouse and stand while presenting team information.

Disclaimer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required; the work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties may be assigned.