CAREERS

Position Summary

Provides leadership to the operations team which includes overseeing the fulfillment process for work sold by Service Sales Representatives to ensure that customers requirements are met, revenue and profit objectives are met and operational efficiencies are achieved.

Key Responsibilities:

Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting.

Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor costs and provides feedback to the District Manager.

Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer sign-offs are secured per corporate policy requirements.

Oversees quotation of call-in work, transactional sales (not requiring SSR skills), and assigns personnel as needed to ensure that quotes are delivered to customers on a timely basis.

Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities.

Ensures that maintenance contract commitments are fulfilled and inspections completed on time. Provides input to Service Coordinator on scheduling activity of technicians.

Supports under direction of the District Manager.

Works with the technician team to generate pull-through service and repair work on existing house accounts. Manages Tech Tip program and leads customer care initiatives.

Work with Service Sales Representative and District Manager in order to resolve customer issues, including customer visits.

Provides weekly job status, revenue and warranty recovery report to DM.

Competency and Experience

6 to 8 years; incl 4+ years people leadership experience

Previous experience leading a team of technicians, with formal or informal supervisory responsibilities

 Supervisory Responsibilities

6 to 8 years; incl 4+ years people leadership experience

Previous experience leading a team of technicians, with formal or informal supervisory responsibilities

 Education and Certification

Certificate in Heating, Ventilation, and Air Conditioning

Bachelor’s Degree or Equivalent Experience

Physical Demands

The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to touch, handle, or feel, and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Equal Opportunity Employer

Varitec is a Drug Free Workplace and Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, gender identity and/or expression or any other characteristic protected by applicable law. Equal Opportunity Employer, including Veterans and Individuals with Disabilities.